Support
We’re happy to help with Trollyy questions and issues.
Contact
Email us at info@civicoretechnologies.com.
We typically reply within a few business days.
Frequently asked questions
How do trollyys work?
Create a trollyy, add items with a name, quantity, and optional unit price. The total updates as you shop. Check items off and use bulk add when you want to paste several items at once.
What is guest mode?
Guest mode works without an account. Your lists stay on this device. Sign in later to sync and import guest trollyys. Explore and sharing need a signed-in account.
How does sharing work?
Open a trollyy and invite someone by username or email with view or edit access. They can accept or decline from Trollyys. If they don’t have an account yet, share an invite link from trollyy.com, then invite them again after they join.
How do I delete my account?
In the app, open Settings and choose Delete account. That removes your account and associated cloud data, subject to limited retention for legal or security needs.
Why was my trollyy archived?
Trollyys with no activity for about 30 days are archived automatically. Restore them anytime from Settings → Archived trollyys.
How to report issues
Email info@civicoretechnologies.com and include:
- Your account email or username (if you have one)
- Device and OS (for example iPhone 15, iOS 18)
- App version, if you know it (Settings often shows it)
- What you expected vs what happened
- Screenshots or screen recordings when helpful
For Explore content or abusive users, use Report or block on a listing or profile in the app when available, then email us if you need follow-up.